Terms &
Conditions

Rolan Water Solutions Pvt. Ltd. delivers end-to-end water purification solutions, including design, fabrication, installation, commissioning, operation, and maintenance of RO plants; structured preventive maintenance programs; supply of consumables (pre-filters, carbon filters, membranes, dosing chemicals); corrective maintenance; and water quality testing with documentation. Engagement models include purchase with warranty support, rental with inclusive O&M, and AMC for systems owned by the Client. Each agreement is tailored to site realities-source water quality, desired output, storage and distribution layout, and hours of operation-so that equipment sizing and service routines align with practical demand.

Following receipt of an approved purchase order and required advance, installation typically takes place within one to two weeks, subject to site readiness and availability of utilities. We arrange planned visits by trained operators and schedule monthly specialist audits to validate performance. Emergency support is prioritized, with typical urban response within two to three working hours and reasonable extensions for remote regions. Service coverage primarily spans Maharashtra and adjoining areas; additional locations may be supported depending on logistics and stock preparedness.

To achieve performance targets, the site must provide the foundational conditions outlined in Section 5, including a stable single-phase electrical supply and a consistent raw water feed with an indicative inlet capacity of around 700 LPH for systems of comparable size. The Client agrees that internal distribution plumbing and storage tank hygiene significantly influence post-treatment quality; therefore, our responsibility is limited to the outlet of the RO unit unless otherwise documented. We can, on request and at additional cost, undertake internal sanitation, storage disinfection, or pipeline audits to mitigate contamination risks downstream of the plant outlet.

We support compliance with potable standards such as BIS 10500 and provide water testing reports at agreed intervals. Where external variables cause deviations-e.g., sudden changes in raw water source, ingress in storage, or power quality issues-we will assist with corrective action but cannot accept liability for consequential losses attributable to factors beyond our operational control. Optional enhancements, such as IoT telemetry, remote alarms, or comprehensive water audits, may be proposed to strengthen visibility and preventive care. All services are delivered with a safety-first approach, including PPE use and responsible reject water handling in line with local environmental practices.

Financial terms exist to ensure service continuity and transparent accountability. Upon confirmation of the purchase order, the Client shall pay an advance equivalent to two months of the agreed recurring fee (rental or AMC, as applicable). Thereafter, monthly invoices are raised, and payment falls due within 15 days from the date of invoice. Unless expressly agreed otherwise, service commencement and spares planning rely on timely settlement of invoices. Payments shall be made in favor of “Rolan Water Solutions Pvt. Ltd.” through RTGS/NEFT or account-payee cheque. Cash receipts are subject to statutory limits under prevailing income-tax rules and may be refused.

Taxes, including GST at the prevailing rate (currently 18%), are additional to the quoted base price unless a quotation explicitly states otherwise. Invoices reflect applicable taxes and, where relevant, place-of-supply considerations under GST. The Client is responsible for statutory withholdings and must furnish TDS certificates within prescribed timelines. Where a rental model is adopted, fees are subject to an annual escalation of 7% upon completion of every 12-month cycle to account for inflation, consumable costs, and wage/statutory revisions. If service scope changes materially (e.g., increased hours, higher TDS membranes, or additional visits), pricing shall be equitably adjusted by mutual written consent.

Delayed payments attract 2% per month interest on outstanding amounts until realization. If dues remain unpaid beyond 30 days, the Company may suspend services, disconnect rental equipment, and withhold further spares until full settlement. Suspension does not waive the Client’s obligation to pay accrued fees. In cases of persistent default or dishonored instruments, we may terminate the agreement under Section 6 and retrieve our assets from the site. Security deposits or advances, where applicable, are adjusted against unpaid dues, damages, missing components, or statutory costs. Refunds are not issued for partially used service periods or perishable consumables already deployed at the site.

Ownership of rental equipment at all times resides with Rolan Water Solutions Pvt. Ltd. The Client shall not pledge, sub-rent, or relocate the equipment without written consent. Any tampering, unauthorized repair, or structural modification may be treated as breach and charged at actual rectification cost, in addition to other remedies available at law. The Client is encouraged to maintain a clear single point of contact for billing queries and to notify us promptly of any discrepancies so they can be reconciled within the same billing cycle.

We commit to executing our obligations with professional skill, diligence, and adherence to applicable standards for water purification systems. Our scope typically covers design validation, supply, installation, and commissioning in line with the approved specification and site constraints. After commissioning, we perform acceptance checks to verify key indicators-such as TDS reduction and clarity-against agreed benchmarks. Our practices are aligned, as far as contextually applicable, with BIS 10500 guidance for potable water and with general industry safety norms. Where raw water variability calls for dynamic adjustments, we propose calibrated dosing or membrane strategies to sustain output quality within practical limits.

To minimize downtime, we maintain stock of critical spares and consumables, and we run a preventive maintenance regime that includes scheduled visits, filter changes, pump checks, electrical inspections, flushing, and sanitation procedures. We deploy trained personnel equipped with appropriate PPE and tools. Emergency support windows are honored in good faith: typically two to three working hours in urban areas and a reasonable best-effort basis elsewhere, subject to access, traffic, and weather conditions. We document service visits, major findings, and recommendations, and share these with the Client’s authorized representative for transparency.

During rental/AMC periods, we accept responsibility for rectifying performance issues attributable to normal wear or manufacturing defects, without additional labor charges. However, we do not assume responsibility for failures caused by externalities-e.g., voltage spikes, poor earthing, water starvation/air locks, contamination in client storage or plumbing, deliberate tampering, or unauthorized third-party interventions. If such causes are identified, we will quote corrective works at fair market rates and proceed upon written authorization. We also reserve the right to upgrade equipment or substitute equivalent models to improve reliability, provided such changes do not materially disrupt operations; where disruption is inevitable, we coordinate the timeline with the Client.

Environmental stewardship forms part of our operating ethos. Reject water lines and sanitation effluents are handled per site feasibility, and we advise on re-use or safe discharge practices consistent with local norms. We maintain adequate insurance for our assets and personnel as per legal requirements and internal policy. Nothing herein obliges us to accept unsafe working conditions; our teams may pause work until hazards are mitigated. Throughout the engagement, we act as a collaborative partner, offering guidance on usage patterns, storage hygiene, and periodic testing to help the Client maintain consistency beyond the RO outlet.

The Client’s cooperation is essential to attain and sustain target water quality and plant uptime. Prior to installation, the Client shall make the site ready by providing an adequately covered, ventilated area of approximately 10×12 feet (or as specified in the quotation), appropriate foundations/stands for tanks where required, and unhindered access for equipment movement and service personnel. The Client is responsible for ensuring a safe working environment, including provision of basic PPE for on-site operators and compliance with local safety norms concerning electricals, housekeeping, and access control.

The Client shall ensure availability of a stable single-phase electrical connection with proper earthing and sufficient raw water supply/pressure to meet the plant’s feed requirements (illustratively around 700 LPH for systems of comparable size; exact needs may vary by model). Internal pure-water plumbing, downstream storage tanks, and distribution networks within the premises are the Client’s scope. Storage hygiene and pipeline sanitation materially affect quality beyond the RO outlet; contamination introduced downstream cannot be attributed to the Company. We recommend periodic tank cleaning, covered vents, food-grade piping where feasible, and avoidance of dead-legs in plumbing to reduce microbial risk.

Operationally, the Client shall follow the operating manual and not permit tampering, unauthorized relocation, or third-party repairs. Any anomaly-unusual noise, flow drop, taste change, or leakage-must be reported promptly via official channels (email/phone/service ticket). The Client shall grant reasonable access during working hours for preventive and corrective visits. If access is repeatedly denied or delays are caused by the Client, the Company is relieved of corresponding uptime or quality commitments until conditions normalize. The Client is also responsible for protecting the equipment from vandalism, theft, rodents, or extreme environments; damages attributable to such causes are billable at actual repair/replacement cost.

The Client agrees to timely payment of invoices, observance of escalation clauses, and adherence to the lock-in and notice provisions under Section 6. If the Client resells or distributes treated water, it must secure and maintain all regulatory approvals (e.g., FSSAI, local municipal permissions) and ensure downstream compliance. The Client shall appoint a single point of contact for coordination and escalation, and will promptly share any planned shutdowns, site modifications, or water source changes that could influence system behavior. Ultimately, the Client and Company share a common objective-consistent, safe water-achieved through clear communication and disciplined maintenance practices.

Unless otherwise specified in a formal contract or purchase order, the initial service term is thirty-six (36) months commencing from commissioning/hand-over of the plant. During this period, the Client benefits from the agreed service model (rental with O&M or AMC). Extensions or renewals typically occur on a yearly basis through a written renewal order, at which time pricing, visit frequency, and technology may be updated to reflect current operating conditions and regulatory requirements. Any add-ons (e.g., IoT monitoring) can be added via a change order and priced proportionately for the remaining term.

An initial lock-in of 24 months applies to rental models, recognizing the capital, commissioning, and ramp-up investments borne by the Company. Early termination within the lock-in, except for Company default uncured within a reasonable cure period, may attract liquidated charges equal to the remaining rentals or such amount as stipulated in the signed contract. After the lock-in, either party may terminate by giving three (3) months’ written notice. During the notice period, services and invoicing continue. Persistent payment default, material misuse, safety violations, or illegal activities associated with the equipment may justify immediate suspension and, after a 15-day notice to cure, termination for cause.

On expiry or termination, the Company shall retrieve its rental equipment, spares, and accessories. The Client shall facilitate access and safe removal. Missing components, physical damage, or structural changes impacting retrieval are chargeable at actuals. Any refundable deposits are settled after adjusting pending dues and damages. Provisions that by their nature survive-such as confidentiality, payment obligations, limitation of liability, and dispute resolution-shall remain enforceable post-termination. If business continuity is critical, the parties may agree on a short-term extension to enable transition to an alternative arrangement, subject to mutually agreed rates.

Immediate termination without prejudice may occur in exceptional cases, including fraud, willful tampering, unlawful discharge of reject water causing environmental risk, or infringement of intellectual property/confidential information. Where termination arises due to Force Majeure (see Section 9) persisting beyond a reasonable period, either party may close the contract without penalty after consultation. Any statutory or third-party approvals procured by the Client for water use or resale remain the Client’s responsibility to transfer or close in accordance with law.

Rolan Water Solutions Pvt. Ltd. offers a limited performance warranty for the contracted term covering defects in materials or workmanship under normal usage and when operated/maintained by our personnel as per schedule. Within this scope, we repair or replace defective parts at our discretion without labor charges. The warranty does not extend to consumables whose life depends on water quality and usage hours (e.g., sediment/carbon filters, membranes, dosing chemicals), nor to failures arising from voltage surges, water starvation, fouling by contaminants outside design assumptions, or third-party interference.

Except as expressly stated, we disclaim all implied warranties of merchantability or fitness for a particular purpose to the maximum extent permitted by law. Our aggregate liability for any claim arising from or related to the services shall not exceed the total fees paid by the Client for the six (6) months immediately preceding the event giving rise to the claim. In no event shall we be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profit, production, or reputation, regardless of cause and even if advised of the possibility of such damages. Downtime credits, where expressly agreed in writing, constitute the Client’s sole and exclusive remedy for availability deviations.

The Client shall indemnify and hold harmless the Company, its directors, employees, and agents from claims, losses, penalties, or expenses arising out of (a) misuse or unauthorized modification of the equipment; (b) non-compliance with storage/plumbing hygiene leading to contamination downstream of the RO outlet; (c) violation of law, including resale without requisite approvals; or (d) negligence or willful misconduct by the Client’s personnel. If a third-party claim is brought, the indemnified party shall promptly notify the other and permit reasonable control of the defense; failure to notify does not relieve the indemnitor except to the extent of prejudice.

In the event of quality deviations, the Client shall promptly stop consumption, notify us, and preserve relevant samples/records. We will investigate and, if the cause lies within our scope, restore performance within a reasonable period. If the root cause is exogenous (raw water change, storage ingress, plumbing biofilm, etc.), we will recommend remedies and proceed upon written approval at agreed rates. Nothing herein limits liability for death or personal injury caused by proven gross negligence, or for any other liability that cannot be excluded under applicable law.

Both parties may exchange confidential information during pre-sales, installation, and service. “Confidential Information” includes non-public technical, commercial, or operational data such as designs, drawings, pricing, water test reports, service logs, customer lists, and proprietary methods. Each party agrees to (i) use such information solely for fulfilling contractual obligations; (ii) restrict access to personnel with a need-to-know; and (iii) protect it with reasonable security measures. Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, is independently developed without reference, or is disclosed under legal compulsion (with prior notice where lawful).

We collect and process limited personal and business data required for quotations, billing, scheduling, and compliance. Data may include contact names, phone numbers, email addresses, service addresses, invoice details, and test records. We implement reasonable administrative, physical, and technical safeguards consistent with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011 under the IT Act, 2000. We do not sell or rent personal data for marketing; however, we may share necessary data with payment processors, logistics partners, or government authorities where legally required. Records may be retained for audit and regulatory timelines, after which they are securely archived or deleted.

The Client is responsible for protecting credentials to any digital portals made available for service tickets or telemetry. If a security incident is suspected, the affected party shall notify the other without undue delay and cooperate in containment and remediation. Breach of confidentiality may result in injunctive relief and damages in addition to contractual remedies. Upon termination, either party shall return or destroy the other’s confidential information on request, save for copies retained under legal, tax, or backup retention obligations. For more details on personal data, please refer to our separate Privacy Policy where published.

Nothing in this section restricts our ability to use aggregated, anonymized service analytics for improving reliability, planning spares, or benchmarking performance, provided such analytics do not identify the Client or disclose sensitive site specifics. Any public use of brand names or testimonials requires prior written consent, except where the Client voluntarily publishes feedback on public platforms.

Neither party shall be liable for failure or delay in performance to the extent caused by events beyond reasonable control, including natural disasters, acts of God, war, civil commotion, strikes, lockouts, epidemics, governmental actions, or prolonged power and network outages (“Force Majeure”). The affected party shall notify the other as soon as practicable and use reasonable efforts to mitigate impact. Contractual obligations are suspended during the subsistence of Force Majeure, and timelines are extended accordingly. If such event continues beyond a commercially reasonable period, either party may discuss equitable adjustments or termination without penalty, subject to settlement of accrued dues.

In case of any dispute, controversy, or claim arising out of or relating to these Terms, the parties shall first seek to resolve the matter amicably through good-faith negotiations within thirty (30) days of written notice. Failing amicable resolution, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. Unless the parties agree otherwise, a sole arbitrator, mutually appointed, shall conduct proceedings in English at Pune, Maharashtra. The arbitrator’s award shall be final and binding. Costs of arbitration shall ordinarily be shared equally, subject to the arbitrator’s discretion based on outcome and conduct.

Pendency of dispute does not suspend undisputed obligations: both parties will continue performing to the extent practicable, and the Client shall make payments that are not the subject of bona fide dispute. Nothing prevents either party from seeking interim or injunctive relief from competent courts at Pune to preserve rights or prevent irreparable harm pending arbitration. The dispute resolution mechanism herein shall survive termination or expiry of the Agreement.

For operational escalations before formal dispute steps, the parties may nominate senior representatives to confer and attempt resolution within a reasonable time. Transparent documentation-service reports, test results, ticket logs, and correspondence-will be used to determine facts objectively and facilitate fair outcomes.

These Terms are governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, courts at Pune, Maharashtra shall have exclusive jurisdiction. If any provision is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid provision shall be deemed replaced by a valid provision that most closely reflects the parties’ original intent. No failure or delay in exercising any right shall operate as a waiver; a waiver is effective only if in writing and signed by the waiving party.

We may revise these Terms from time to time to reflect changes in law, technology, or service practices. The “Last updated” date at the top of this page will change accordingly. Continued use of our services after such updates constitutes acceptance. In the event of conflict between these Terms and a signed contract or purchase order, the latter prevails for that engagement. Notices under these Terms may be delivered by email to the addresses on record or by courier to the address given above and shall be deemed received as per standard commercial practice.

Headings are for convenience only and do not affect interpretation. References to statutes include amendments and re-enactments thereof. Nothing herein creates a partnership, joint venture, or agency; each party acts as an independent contractor. Assignment by the Client, whether by operation of law or otherwise, requires our prior written consent; we may assign to affiliates or as part of a business reorganization with notice. These Terms constitute the entire agreement for website-published terms relating to the covered services and are intended to coexist with specific project documents that define capacity, price, and schedules.

By proceeding with our services, requesting installation, or issuing a purchase order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them. If you have any questions, please contact us at the details provided above before committing to a service plan.